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Job Title:     Shelter Coordinator
Reports To:     Executive Director
Position Status:         Hourly Position; Part-Time

Program Description: Emergency Residence Project offers emergency shelter for people experiencing homelessness, transitional housing for families, and homeless prevention assistance.

Job Summary: The Shelter Coordinator is responsible for direct client support with people who are experiencing homelessness in an emergency shelter during the overnight hours; as well as maintaining and regulating the shelter as well as ensuring a safe and healthy environment.

Essential Responsibilities:

    • Complete the intake process for people who are new and staying in emergency shelter.
    • Intervene and appropriately de-escalate crisis situations.
    • Provide oversight and security so that a safe and healthy environment is maintained at all times.
    • Provide a welcoming environment to clients, donors, volunteers, and the general public.
    • Develop and maintain a rapport with clients through open communication and using a strength-based approach.
    • Promote a healthy work environment.
      Exhibit a non-judgmental attitude and a willingness to advocate on behalf of the clients served.
    • Establish working relationships with area professionals, service providers, and the community at-large focusing on homelessness and housing while promoting a positive reputation of the Emergency Residence Project.
    • Work as a team member in solving problems and improving service delivery.
    • Maintain up to date familiarity with agency policy and procedures to exercise good judgement in various situations.
    • Attend work as scheduled.  The hours are 4PM-9AM with the ability to sleep during the overnight.
    • Comply with agency policies and procedures.
    • Attend required trainings and maintain required certifications.
    • Perform other work assignments as requested/needed.

Other Responsibilities:

    • Maintain an organized, clean, and productive work environment.
    • Ensure all services are confidential and no information is shared without consent.
    • Complete the nightly chore list, including laundry and some light cooking.
    • Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
    • Complete required documentation including but not limited to discharge paperwork, assessments, and nightly shelter log.
    • Collect and report program data, including but not limited to HMIS reporting and funders required data.
    • Assist in on-going coordination and management of the donations given to the shelter from community persons and ensure timely distribution to any clients.

Position Qualifications:

    • Minimum of high school diploma or GED.
    • Prefer a minimum of 1 year of experience working with persons in poverty or with disabilities.
    • Positive attitude.
    • Ability to work under pressure and multi-task.
    • Effective written, verbal, and interpersonal communication skills.
    • Must demonstrate knowledge of Microsoft Office Software and basic computer skills.

For more information or interest in this position, please contact the Executive Director, Carrie Dunnwald, at 515-232-8075 or CarrieDunnwald@outlook.com