Shelter Coordinator

Job Title: Shelter Coordinator

Reports To:Associate Director

Position Status:Hourly Position; Full-Time

Program Description:
Emergency Residence Project offers emergency shelter for people experiencing homelessness, transitional housing for families, and homeless prevention assistance. 

Job Summary:
The Shelter Coordinator is responsible for direct shelter guest support with people who are experiencing homelessness in an emergency shelter during the overnight hours; as well as maintaining and regulating the shelter as well as ensuring a safe and healthy environment.  The full-time position averages three nights (30 hours) a week. 

Essential Responsibilities:

  1. Comply with agency policies and procedures as outlined in the Employee Handbook.
  2. Provide oversight and security so that a safe and healthy environment is maintained at all times.
  3. Develop and maintain rapport with shelter guests through open communication and using a strength-based approach.
  4. Complete all required paperwork in a timely, legible and accurate manner. Paperwork includes but is not limited to intake
    and discharge forms, nightly shelter log, staff notes, VI-SPDAT, Coordinated Entry forms, releases of information, shelter
    diversion/turn-away log and timesheet.
  5. Intervene and appropriately de-escalate crisis situations.
  6. Provide information and referral assistance to shelter guests regarding available housing options, support from appropriate
    social service agencies and/or community programs.
  7. Complete the nightly chore list, including laundry and basic cooking skills and menu planning are regularly required.
  8. Ensure timely turnover on available shelter beds. This includes collecting belongings and preparing for a new guest.
  9. Attend work as scheduled. Hours are 4 p.m.-9 a.m. and may vary at times based on shelter activities with the ability to sleep
    during the overnight.

Other Responsibilities:   

  1. Maintain an organized, clean, and productive work environment.
  2. Respond to emails and phone calls within a reasonable timeframe.
  3. Establish working relationships with area professionals, service providers, and the community at-large focusing on homelessness and housing while promoting a positive reputation of the Emergency Residence Project.
  4. Attend required trainings and maintain required certifications. Required trainings include First Aid/CPR, Mental Health/First Aid, and Motivational Interviewing.
  5. Perform other work assignments as requested/needed.


  1. Exhibit a belief that everyone deserves a safe, stable, affordable place to live.
  2. Provide a welcoming environment to shelter guests, donors, volunteers, and the public.
  3. Work as a team member in solving problems and improving service delivery.
  4. Promote a healthy work environment and have a positive attitude.
  5. Keep calm in crisis or hectic situations.
  6. Fluency in shelter diversion techniques.
  7. Exhibit a non-judgmental and empowering attitude, and a willingness to advocate on behalf of the guests served.
  8. Ensure all services are confidential and no information is shared without consent.
  9. Exercise good judgement in various situations. Take decisive action when needed.
  10. Prioritize tasks and manage time appropriately to ensure timely completion of assigned tasks.
  11. Communicate effectively with shelter guests, colleagues, and directors.

Position Qualifications:  

  1. Minimum of high school diploma or GED.
  2. Prefer a minimum of 1 year of experience working with persons in poverty or with disabilities.
  3. Must demonstrate concepts of how to organize, prioritize and plan work to meet deadlines, data collection principles and
    utilize confidentiality requirements.
  4. Must be detail oriented, reliable, thorough, and exhibit follow through.
  5. Ability to work under pressure, make appropriate and effective decisions, and multi-task.
  6. Effective written, verbal, and interpersonal communication skills.
  7. Must demonstrate knowledge of Microsoft Office Software and basic computer skills.

Interested applicants must submit a resume/CV and cover letter to Associate Director Troy Jansen at