Job Title: Shelter Coordinator
Reports To: Executive Director
Position Status: Hourly Position; Part-Time
Program Description: Emergency Residence Project offers emergency shelter for people experiencing homelessness, transitional housing for families, and homeless prevention assistance.
Job Summary: The Shelter Coordinator is responsible for direct client support with people who are experiencing homelessness in an emergency shelter during the overnight hours; as well as maintaining and regulating the shelter as well as ensuring a safe and healthy environment.
- Complete the intake process for people who are new and staying in emergency shelter.
- Intervene and appropriately de-escalate crisis situations.
- Provide oversight and security so that a safe and healthy environment is maintained at all times.
- Provide a welcoming environment to clients, donors, volunteers, and the general public.
- Develop and maintain a rapport with clients through open communication and using a strength-based approach.
- Promote a healthy work environment.
Exhibit a non-judgmental attitude and a willingness to advocate on behalf of the clients served.
- Establish working relationships with area professionals, service providers, and the community at-large focusing on homelessness and housing while promoting a positive reputation of the Emergency Residence Project.
- Work as a team member in solving problems and improving service delivery.
- Maintain up to date familiarity with agency policy and procedures to exercise good judgement in various situations.
- Attend work as scheduled. The hours are 4PM-9AM with the ability to sleep during the overnight.
- Comply with agency policies and procedures.
- Attend required trainings and maintain required certifications.
- Perform other work assignments as requested/needed.
- Maintain an organized, clean, and productive work environment.
- Ensure all services are confidential and no information is shared without consent.
- Complete the nightly chore list, including laundry and some light cooking.
- Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
- Complete required documentation including but not limited to discharge paperwork, assessments, and nightly shelter log.
- Collect and report program data, including but not limited to HMIS reporting and funders required data.
- Assist in on-going coordination and management of the donations given to the shelter from community persons and ensure timely distribution to any clients.
- Minimum of high school diploma or GED.
- Prefer a minimum of 1 year of experience working with persons in poverty or with disabilities.
- Positive attitude.
- Ability to work under pressure and multi-task.
- Effective written, verbal, and interpersonal communication skills.
- Must demonstrate knowledge of Microsoft Office Software and basic computer skills.